Cancellation and Refund Policy
At Clark & Harper Visions, we aim to provide the best possible services to meet your needs. However, we understand that situations may arise where you may need to cancel a service or request a refund. This Cancellation and Refund Policy outlines the terms under which cancellations and refunds are processed.
1. Cancellation Policy
1.1 Service Cancellation
You may request to cancel any ongoing service by contacting us at info@chvisions.com or via phone at (800) 225-3104. Please note the following conditions for cancellation:
- For one-time services (such as website design or development), cancellation must be requested before the project begins or within a specified period mentioned in the service agreement.
- For ongoing services (such as web maintenance, support, or SaaS subscriptions), cancellation must be requested with a minimum of 15 days’ notice before the next billing cycle.
1.2 Project-Specific Cancellations
For projects involving a phased development approach, cancellation will not be accepted once a specific phase has started. You are liable to pay for any work completed up until the cancellation request is made.
2. Refund Policy
2.1 Eligibility for Refund
Refunds are available under the following conditions:
- If a service is cancelled before the project starts, a full refund will be issued.
- For partially completed projects, refunds will be pro-rated based on the work completed, and any applicable processing or administrative fees will be deducted.
- For prepaid subscriptions, refunds will be processed on a prorated basis for unused portions of the service.
2.2 Non-Refundable Services
The following are non-refundable:
- Any fees associated with third-party services (such as hosting, domains, software licenses, etc.) purchased on your behalf.
- Services where significant work has already been completed and delivered as per the service agreement.
- Rush orders or priority services.
- Any administrative or processing fees associated with setting up your service.
3. Refund Process
If you are eligible for a refund:
- You must submit a refund request in writing to info@chvisions.com within 15 days of the cancellation.
- Refunds will be processed within [Insert Number] business days after approval, and the amount will be credited back to the original payment method used.
4. Changes to Services
Clark & Harper Visions reserves the right to modify, pause, or terminate services at any time. In the event that a service is terminated by us for reasons unrelated to any violation of these policies, we will offer a prorated refund for any unused portion of the service.
5. Disputes
If you have any concerns or disputes regarding the service provided or refund issued, please contact us directly at info@chvisions.com. We will work to resolve the matter in a fair and timely manner.
6. Refund
6.1 Service Cancellation
You may request to cancel any ongoing service by contacting us at info@chvisions.com or via phone at (800) 225-3104. Please note the following conditions for cancellation:
- For one-time services (such as website design or development), cancellation must be requested before the project begins or within a specified period mentioned in the service agreement.
- For ongoing services (such as web maintenance, support, or SaaS subscriptions), cancellation must be requested with a minimum of 15 days’ notice before the next billing cycle. The refund amount will be credited within 15 days from the day of cancellation.
6.2 Project-Specific Cancellations
For projects involving a phased development approach, cancellation will not be accepted once a specific phase has started. You are liable to pay for any work completed up until the cancellation request is made.
7. Contact Information
For any questions or concerns regarding this Cancellation and Refund Policy, please contact us at:
Company Name: Clark & Harper Visions
Address: 1999 Bryan St, Suite 200, Dallas, TX, 75201
Phone: (800) 225-3104
Email: info@chvisions.com